Product Return Policy

The Customers/Distributors must contact the Distributor/Company from whom they had purchased the same, within 5 days from the date of purchase. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products. Thereafter, the distributor can exchange the products from the Company within 5 days from the date of invoice and must submit the following at the time of exchange:     Product Return Form     Reason for Return     Copy of Invoice     Copy of Customer Order Receipt     Products to be returned Buy Back Policy The Company provides a Buy Back Policy to the distributor who wishes to resign from his/her distributorship and return any. MKG GROUPS (A trade mark of OM ELECTRONICS) products that are in good condition, useable, resale able, restock able, unopened, and unaltered and the shelf life of the goods have not expired. The product invoice should be within 5 days from the date of purchase. Upon approval, the amount refunded will be equal to distributor cost of the product being returned, less total bonus paid out by the Company on the original purchase and less 10% service charge. The Buy Back policy is designed to impose upon the sponsor and the Company the obligation to ensure that the distributor is buying products wisely. Distributors are requested to buy products that they can reasonably sell within 5 days period. Cancellation If unfortunately you have to cancel Product Return Policy In case of any dissatisfaction, manufacturing or packaging defect, can return/exchange the product an order, please do so within 4 hours of placing the order. For Cancellation of confirmed/placed order please contact us on our website or write to us at: info@mkggroups.com Please Note: Product Return Policy is NOT valid on Electric items if opened